READY FOR SERVICE
PEACE OF MIND FOR YOUR HOME TECHNOLOGY
Support Membership Plans
Non Members
Best for those who want to pay for services on demand during normal business hours
KEY FEATURES
- Access to Daytime Remote Technical Support
- Standard On-site Scheduling
- Standard Labor Rates
RATES & AVAILABILITY
- Remote Support
$100 per hour (15 min minimum)
(M-F 8am-4pm) - Daytime On-Site Support
$105 per hour ($210 First Hour)
(M-F 8am-4pm) - After Hours Remote Support
Not Available - After Hours On-Site Support
Not Available
Residential Only
Basic - $100 Per Month
Best for households with mid-size systems which require occasional technical assistance
KEY FEATURES
- Unlimited Daytime Remote Technical Support with Same Day Response Time
- Priority On-Site Scheduling vs. Non Members
- Discounted Labor Rates
- DIY Support App
- Annual On-Site System Inspection
RATES & AVAILABILITY
- Remote Support - Included
(M-F 8am-4pm) - Daytime On-Site Support
$100 per hour ($185 First Hour)
(M-F 8am-4pm) - After Hours Remote Support
Not Available - After Hours On-Site Support
Not Available
Residential Only
Enhanced - $200 Per Month
Best for households that want assistance during nights and weekends
KEY FEATURES
- Unlimited Daytime Remote Technical Support (Including nights & weekends with 4 Hour Response Time)
- Priority On-Site Scheduling vs. Basic Members
- Discounted Labor Rates
- DIY Support App
- Annual On-Site System Inspection
- Semi-Annual Firmware Updates
RATES & AVAILABILITY
- Remote Support Included
(M-F 8am-4pm) - Daytime On-Site Support
$95 per hour ($165 First Hour
(M-F 8am-4pm) - After Hours Remote Support Included
(M-S 7am-10pm) - After Hours On-Site Support
$180 per hour ($330 First Hour)
Residential Only
Ultimate - $400 Per Month
All-inclusive support plan ensuring the highest priority and preventive system monitoring
KEY FEATURES
- Unlimited Daytime Remote Technical Support (Including nights & weekends with 2 Hour Response Time)
- Priority On-Site Scheduling vs. Enhanced Members
- Discounted Labor Rates
- DIY Support App
- Comprehensive Annual System
- Quarterly Firmware Updates
- Exclusive Equipment Pricing
- Comprehensive System Monitoring
RATES & AVAILABILITY
- Remote Support - Included
(M-F 8am-4pm) - Daytime On-Site Support Included
(M-F 8am-4pm) - After Hours Remote Support Included
(M-S 7am-10pm) - After Hours On-Site Support $180 per hour
($330 First Hour)
Commercial & Custom
Call for Pricing
Custom-tailored support plans for our larger systems and commercial clients
KEY FEATURES
- Fully Customized
RATES & AVAILABILITY
- Remote Support
Fully Customized - Daytime On-Site Support
Fully Customized - After Hours Remote Support
Fully Customized - After Hours On-Site Support
Fully Customized
Experience the Benefits
Remote Repair
Your system will be accessed remotely and oftentimes repaired without a service call.
Remote or On-Site Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
App Control
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call Rates
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
WHAT CAN WE MONITOR?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
WHAT WE CAN’T MONITOR?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
READY FOR SERVICE?
Fill out this form and schedule an appointment.