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PEACE OF MIND FOR YOUR HOME TECHNOLOGY

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Support Membership Plans

Non Members

Best for those who want to pay for services on demand during normal business hours

KEY FEATURES

Access to Daytime Remote Technical Support
Standard On-site Scheduling
Standard Labor Rates

RATES & AVAILABILITY

Remote Support
$100 per hour (15 min minimum)
(M-F 8am-4pm)
Daytime On-Site Support
$105 per hour ($210 First Hour)
(M-F 8am-4pm)
After Hours Remote Support
Not Available
After Hours On-Site Support
Not Available

Decline Membership

Residential Only

Basic - $100 Per Month

Best for households with mid-size systems which require occasional technical assistance

KEY FEATURES

Unlimited Daytime Remote Technical Support with Same Day Response Time
Priority On-Site Scheduling vs. Non Members
Discounted Labor Rates
DIY Support App
Annual On-Site System Inspection

RATES & AVAILABILITY

Remote Support - Included
(M-F 8am-4pm)
Daytime On-Site Support
$100 per hour ($185 First Hour)
(M-F 8am-4pm)
After Hours Remote Support
Not Available
After Hours On-Site Support
Not Available

Residential Only

Enhanced - $200 Per Month

Best for households that want assistance during nights and weekends

KEY FEATURES

Unlimited Daytime Remote Technical Support (Including nights & weekends with 4 Hour Response Time)
Priority On-Site Scheduling vs. Basic Members
Discounted Labor Rates
DIY Support App
Annual On-Site System Inspection
Semi-Annual Firmware Updates

RATES & AVAILABILITY

Remote Support Included
(M-F 8am-4pm)
Daytime On-Site Support
$95 per hour ($165 First Hour
(M-F 8am-4pm)
After Hours Remote Support Included
(M-S 7am-10pm)
After Hours On-Site Support
$180 per hour ($330 First Hour)

Residential Only

Ultimate - $400 Per Month

All-inclusive support plan ensuring the highest priority and preventive system monitoring

KEY FEATURES

Unlimited Daytime Remote Technical Support (Including nights & weekends with 2 Hour Response Time)
Priority On-Site Scheduling vs. Enhanced Members
Discounted Labor Rates
DIY Support App
Comprehensive Annual System
Quarterly Firmware Updates
Exclusive Equipment Pricing
Comprehensive System Monitoring

RATES & AVAILABILITY

Remote Support - Included
(M-F 8am-4pm)
Daytime On-Site Support Included
(M-F 8am-4pm)
After Hours Remote Support Included
(M-S 7am-10pm)
After Hours On-Site Support $180 per hour
($330 First Hour)

Commercial & Custom

Call for Pricing

Custom-tailored support plans for our larger systems and commercial clients

KEY FEATURES

Fully Customized

RATES & AVAILABILITY

Remote Support
Fully Customized
Daytime On-Site Support
Fully Customized
After Hours Remote Support
Fully Customized
After Hours On-Site Support
Fully Customized

Call for Pricing

Experience the Benefits

Remote Repair

Your system will be accessed remotely and oftentimes repaired without a service call.

Remote or On-Site Support

We’re available to communicate with you in whichever manner best fits your lifestyle.

App Control

You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

Discounted Service Call Rates

In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.

WHAT CAN WE MONITOR?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.

WHAT WE CAN’T MONITOR?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.