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OUR PROCESS

Find Out How Our Process Can Guide You

Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it’s being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Convergence Technologies every time.

CONSULTATION

We have consultants available to visit your home to evaluate your proposed entertainment area and to make recommendations on home entertainment products and/or custom installation solutions. Call or visit us to setup your in-home consultation. We will work with you to come up with a date and time that works with your busy schedule. We want your input so that we can come up with a custom installation that fits your needs, lifestyle and budget.

SYSTEM DESIGN & ENGINEERING

Comprehensive and thoughtful system design and engineering up front leads to the best balance of functionality, reliability and aesthetics in the end result. Avoid costly mistakes or order changes, having to do something twice, or tearing up walls once they’ve been closed. Careful attention is given to the numerous details involved with smart technology and integrated systems to ensure they are easy to use and deliver consistent performance and allow for future expansion or upgrades. Everything from wiring infrastructure, hardware location, control device placement, user interface design, power management and blending equipment with architectural elements and interiors is planned out in advance. We coordinate with architects, engineers, interior designers, general contractors, and affected sub-contractors.

LIGHTING DESIGN

Not only will our team engineer your lighting control system, but we also offer in-house lighting design services. During lighting design, we select fixtures and accent lighting, create a layout, and do so in tandem with your lighting control solution. We identify where keypad and dimmer locations will be called out and create lighting scenes to best create a space that is warm and inviting while enhancing the natural beauty of your home.

PROJECT MANAGEMENT

A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors and owner. Job sites are dynamic with many moving parts and having a solid, experienced person responsible to bring it altogether makes all the difference. Given the multi-faceted nature of integrating different sub-systems from audio/video, lighting control, climate, security, networking, and we take a proactive approach and over-communicate every step of the way.

INSTALLATION

An integral part of our commitment to deliver best in class systems for the modern smart home is the diligence and honed skills of our highly trained technical team. With years of education, installation experience, and troubleshooting we are able to implement complex systems in the home that operate easily, efficiently, and are consistently creating raving fans out of clients and design-build partners.

PROGRAMMING

The finishing touch to the commissioning of a system is programming the interfaces our clients will be using to control everything we’ve installed. This can range from keypads, to remotes, to iPad apps and everything in-between. Our talented programmers are excellent when it comes to taking these systems and disparate products and rolling their control into one easy to use app or handheld remote and they are constantly innovating — figuring out more ways to improve the user experience.

SERVICE & SUPPORT

With technology changing so rapidly, it’s important to choose a provider that can not only help you with effectively identifying your needs today, but a provider that will also be there to offer exceptional service and support for the life of your purchase. Our team values your business and will be here to help answer any questions that you have about your new system or to recommend upgrades as technology changes to your existing setup. Count on us to be your technology experts!

Plan Your Next Project Send us your details, and one of our friendly and knowledgeable professionals will reach out.

  • 919-213-6370
  • info@convergenceusa.com
  • Our Locations
  • Monday - Friday: 8:30 AM - 5:30 PM Walk-Ins Welcome | Appointments Advised